◢ frequently asked questions
Frequently Asked Questions
The most common questions about orders, delivery, payment and returns. If you can't find the answer here, write to us at contact@arcanainn.ro.
Delivery
Do you deliver throughout Romania?
Yes, we deliver by courier (SameDay) throughout Romania. Estimated delivery time: 1–5 business days from order confirmation.
How much does shipping cost?
The standard shipping fee is 11 RON for easybox. Home delivery is 22 RON.
Can I track my order?
Yes. After shipping you'll receive an email with the AWB tracking number and a direct link to the courier's tracking.
Do you deliver outside Romania?
No.
Can I pick up my order in person?
Yes. Bulevardul Ferdinand I 126A, Sector 2, Bucharest.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and USDC.
Is card payment secure?
Yes. We use Shopify Payments, compliant with the PCI DSS Level 1 standard.
What is USDC and how do I pay with it?
USDC (USD Coin) is a stablecoin pegged to the US dollar. Payment is made directly from your crypto wallet, with no extra conversions.
Do I receive a fiscal invoice?
Yes. Every order generates a fiscal invoice in your name or your company's name.
Products & authenticity
Are the Magic: The Gathering and Pokémon cards genuine?
Yes, all cards are 100% genuine, officially produced by Wizards of the Coast and The Pokémon Company.
What condition are the singles in?
Singles sold on the site are in Near Mint (NM) condition unless otherwise stated.
What is the difference between Foil and non-Foil?
Foil cards have a glossy, reflective finish. Non-Foil cards have a standard matte finish.
How are the cards protected during shipping?
Singles are shipped in protective sleeves + a rigid top loader + a bubble-padded envelope.
Pre-orders
How do pre-orders work?
Pre-orders let you reserve products from new sets before the official release. Payment is taken at the time of the order, and products ship on release day.
Is there a limit on pre-orders?
Yes. Pre-orders are limited to 1 product per person, except for boosters.
Can I cancel a pre-order?
Yes, you can cancel a pre-order any time before it ships and receive a full refund.
Returns & warranty
What is the return policy?
Under Romanian law (OUG 34/2014), you have the right to return items within 14 calendar days of receiving your order, without having to justify your decision.
How do I return a product?
1. Contact us at contact@arcanainn.ro. 2. Pack the product in its original condition. 3. Ship it to our address. 4. We refund the amount within 14 days at most.
Who pays for return shipping?
Return shipping is covered by the buyer, except when the product is defective or was sent in error on our part.
What do I do if I receive a damaged product?
Photograph the product and the packaging and send us the photos at contact@arcanainn.ro within the first 48 hours of receipt.
Can singles be returned?
Individual single cards can be returned if they are in their original condition (in sleeve + top loader, with no signs of handling).
Account & shopping
Do I need an account to order?
No. You can also order as a guest. An account makes it easier to track your previous orders and save addresses.
How do I find a specific card?
Use the search bar at the top of the site or the filters on the collection page.
What do I do if a product is out of stock?
Click "Notify me when available" and we'll email you as soon as the product is back in stock.
Contact
How can I contact you?
Email: contact@arcanainn.ro · Phone: +40 750 442 183 · Messenger / Instagram: @arcanainn.ro. We usually reply within 24 hours on business days.
Do you have a physical store?
Yes. Bulevardul Ferdinand I no. 126A, Sector 2, Bucharest. Hours: Wednesday–Sunday, 12:00–20:00.